Returns & Refunds

 

We want you to enjoy everything you receive from Saint Fish. If something isn’t quite right, we’re here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • With all original tags and labels attached

  • In its original packaging, where applicable

  • Accompanied by your receipt or proof of purchase

For hygiene and health reasons, certain products may not be eligible for return once they have been worn, used, opened, or removed from their original packaging.

To request a return, please contact us at info@saint-fish.com.

Please do not send an item back before contacting us and receiving return instructions. Items returned without an approved return request may not be accepted.

If your return is approved, we’ll provide you with the return instructions and let you know where to send your item.

If you have any questions about your return, feel free to contact us at info@saint-fish.com.

Damaged, Defective or Incorrect Items

Please check your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and, where applicable, photos of the item and packaging.

We’ll review the issue and work with you to find the best solution.

Items That Cannot Be Returned

For hygiene, health and safety reasons, we may not accept returns for certain products after they have been worn, used, opened, or removed from their original packaging.

This may include:

  • Swimwear that has been worn or used

  • Underwear and other intimate apparel

  • Items designed for direct contact with the body where hygiene may be affected

  • Personal-care and hygiene products that have been opened or used

  • Towels or similar personal-use items that have been used

  • Goggles or other products where the original hygiene seal or protective packaging has been removed

  • Personalised or customised products

  • Gift cards

Swimwear and intimate apparel must be tried on over existing underwear and must remain unworn, unused, and in their original condition to be eligible for return.

Sale or promotional items may also be subject to specific return conditions, which will be communicated at the time of purchase.

If you’re unsure whether your item can be returned, please contact us before sending it back.

Exchanges

If you would like a different size, colour, or product, please contact us first.

Where an exchange is available, we’ll guide you through the process. Availability of the replacement item may vary.

If an exchange is not available, the quickest option may be to return the original item, subject to our return conditions, and place a new order for the item you want.

European Union – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have additional rights under applicable EU consumer protection laws, including the right to cancel your order within 14 days in certain circumstances.

Any such rights will apply in accordance with the applicable laws of the country where the order is delivered.

Refunds

Once we receive your returned item, we’ll inspect it and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that once we process the refund, your bank or payment provider may take additional time to reflect the amount in your account.

If you have not received your refund within 15 business days after we confirm that it has been processed, please contact us at info@saint-fish.com.

Thank you for choosing Saint Fish.